Terms of Service

Fault Fixer AI is an AI-powered diagnostic copilot for industrial maintenance technicians. The service allows users to create equipment asset profiles, upload wiring diagrams and schematics, and interact with Rob, an AI assistant that guides structured fault diagnosis.

Rob is an AI assistant. He is a diagnostic aid — not a licensed engineer, certified electrician, or safety officer. All guidance provided by Rob must be evaluated by a qualified person before being acted upon. The service is intended to support your professional judgment, not replace it.

By using Fault Fixer AI, you represent and warrant that:

• You are a qualified maintenance technician, electrician, reliability engineer, or other industrial maintenance professional, or you are operating under the direct supervision of a qualified person;
• You are at least 18 years of age;
• You have the authority to use and upload the equipment documents you provide to the service;
• Your use of the service complies with all applicable laws and your employer's policies.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may not share your account with other individuals. Each account is licensed to a single user.

You agree to notify us immediately at support@faultfixer.ai if you suspect unauthorized access to your account.

Access to Fault Fixer AI is available on a credit-based or subscription basis. Current fees, credit pricing, and billing terms are displayed in the app at the time of purchase. Prices are subject to change with reasonable notice.

Purchased credits do not expire unless otherwise stated. Subscription fees are billed on a recurring basis. You may cancel a subscription at any time through your account settings; cancellation takes effect at the end of the current billing period.

Refund eligibility is determined at the time of purchase. Refund requests must be submitted to support@faultfixer.ai. We reserve the right to deny refund requests that do not meet the stated eligibility conditions.

You agree not to:

• Share your account credentials or provide access to any other individual;
• Scrape, crawl, or systematically extract content or data from the service;
• Use Rob's outputs or any part of the Fault Fixer AI system as the basis for building a competing product or service;
• Reverse engineer, decompile, or attempt to extract the source code or underlying models of the service;
• Upload documents you do not have the right to use or share;
• Use the service for any unlawful purpose or in violation of these Terms.

The Fault Fixer AI platform, Rob AI assistant system, all associated prompts, workflows, interfaces, and proprietary frameworks are the exclusive intellectual property of SparkU Solutions LLC and are protected under applicable copyright and intellectual property law.

Your uploaded documents remain your property. By uploading documents to the service, you grant SparkU Solutions a limited license to process and store those documents solely to provide the diagnostic service to you.

Nothing in these Terms grants you any right to use SparkU Solutions' trademarks, service marks, or branding.

You retain ownership of all equipment documents, asset data, and fault history you create or upload in the service. We use this data solely to provide and improve the service as described in our Privacy Policy.

You are responsible for ensuring you have the rights to upload any documents you provide. Do not upload documents that contain confidential third-party information you are not authorized to share.

Fault Fixer AI uses third-party AI services to generate Rob's responses. Your messages and relevant document context are transmitted to these services as part of normal operation. We may use different or additional AI providers as the technology evolves. By using the service, you acknowledge that your inputs are processed by third-party AI services subject to their own terms and data handling policies.

We reserve the right to suspend or terminate your account at any time for:

• Violation of these Terms;
• Non-payment of fees;
• Any misuse of the service or its intellectual property;
• Any conduct we determine, in our sole discretion, to be harmful to the service, other users, or SparkU Solutions.

Upon termination, your access to the service and your data will be revoked. Provisions regarding liability, intellectual property, and governing law survive termination.

The service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the service will be uninterrupted, error-free, or that any particular diagnostic outcome will result from using Rob. AI guidance may be incomplete, incorrect, or inapplicable to your specific situation.

To the maximum extent permitted by law, SparkU Solutions LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to personal injury, property damage, equipment failure, production loss, or financial loss arising from your use of or inability to use the service or from reliance on Rob's guidance.

Our total liability to you for any claim arising from these Terms or your use of the service shall not exceed the amount you paid to us in the three months preceding the claim.

These Terms are governed by the laws of the State of Georgia, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms or your use of Fault Fixer AI shall first be submitted for informal resolution by contacting us at support@faultfixer.ai. If informal resolution is not achieved within 30 days, the dispute shall be resolved through binding arbitration in the State of Georgia under the rules of the American Arbitration Association.

Either party may bring a qualifying claim in small claims court. You waive any right to participate in a class action lawsuit or class-wide arbitration against SparkU Solutions.

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the “Last updated” date. Your continued use of the service after changes take effect constitutes acceptance of the revised Terms.

For questions about these Terms, contact us at: